Welcome to Graphcoalportrait.com, our online art company. Before you explore our website and make any orders, please take a moment to review and agree to our terms and conditions. If you don't agree with our terms, we kindly ask that you refrain from making any purchases on our site.

Our website, Graphcoalportrait.com, is intended for users aged 16 and above. If you're under 16, we recommend that you do not access our site unless supervised by an adult. If you're between 16 and 18, it's important to review our Terms & Conditions with a guardian before using our site or purchasing our products.

As a user, you're responsible for uploading your photos to our platform, and you must have the appropriate authority and copyright to do so. When you place an order with us, we may create an artwork copy for our gallery. If you prefer not to have your artwork displayed in our gallery, please email us, and we'll promptly remove your photo.

When you place an order, we assume you understand the product you're ordering. We won't provide refunds or replacements if there's a misunderstanding about the product.

In some cases, we may need to cancel your order due to technical issues or circumstances beyond our control, such as severe weather, government actions, or other unforeseen events.

After we complete your artwork, we'll send you a high-definition photo (Preview) for your approval. If you're not satisfied with the preview, you can cancel your order before we proceed with shipping.

Shipping is free for rolled artwork, but additional charges apply for framed artwork. We'll send your order once you've paid the remaining amount, and we'll deliver it securely to your doorstep within 15-30 days.

Please ensure your address is accurate. If your shipment is destined for a commercial entity, make sure to specify this. Incorrect address details can lead to delays and extra costs. We won't refund or exchange products shipped to an inaccurate address due to missing information.

It's your responsibility to make arrangements to accept delivery after the estimated delivery time. Once delivered, the products are your responsibility. We won't be responsible for delays due to customs clearance or any associated fees.

We won't be held responsible if shipment delays occur due to artwork revisions. Additionally, if you're not available at the provided address, and the artwork is returned to us, you'll incur reshipment charges. Please accept packages in person and sign for deliveries. We're not obligated to refund, return, or repaint artwork received without a signature.

If your artwork is lost during shipping, we'll recreate it.

In case you receive damaged artwork, promptly take a photo and email it to us. If only the frame is damaged, we'll refund its cost. If the artwork is damaged, return it to us in the original packaging, and we'll repair it. If you're still unsatisfied with the repaired artwork, we'll create a new one at no extra cost to ensure your satisfaction.

Refunds will be processed using the same payment method within 30 days from when we receive the item or cancellation request.

Regarding applicable law, please note that our content may not be suitable or legal in all locations. Users accessing our site from other territories are responsible for compliance with local laws.

We may terminate or suspend your account if we believe your conduct violates applicable laws or harms others.

If you no longer agree to these Terms and Conditions, please stop using our site and notify us in writing. We may deactivate or delete your account without prior notice.

We value your feedback, and if you provide comments or suggestions, they become our exclusive property for unrestricted use, including publication on our site or elsewhere.